Pearson BTEC Level 3 Diploma in Customer Service Apprenticeship
Awarding Body: Pearson
Qualification Title: Pearson BTEC Level 3 Diploma in Customer Service (QCF) Qualification
Duration: 18 Months
Course Credit: 55
Next Intake: Please speak to one of the course advisor on 020 3784 6005
Campus: Presidency London College, White City, London NW10 6RF
Course Overview: The qualification gives learners the opportunity to develop and demonstrate technical and wider sector-related knowledge to underpin competence in the related job roles. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry. Learners will also develop and demonstrate a range of technical skills and behaviours that supports competence in the related job roles. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service.
Recommended for: The Pearson BTEC Level 3 Diploma in Customer Service (QCF) is for learners who work in, or who want to work in customer service roles such as. Customer Service Supervisor, Customer Relationship Manager, Customer Service Team leader, Client Services Officer and Events Coordinator.
Apprenticeship Wage: When undertaking an Apprenticeship, you could earn anything from the current minimum wage rate of £3.70 PH to £7.83 PH or more depending on employer’s internal policy. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Course Entry Requirements: No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification, however it is likely that they will be seeking work or may already be employed within the business administration sector.
Eligibility Criteria: To qualify for this apprenticeship course, the following criteria must be met:
- be aged 16+ at the time of enrolment
- be a UK or European Economic Area (EEA), or have lived in the UK or EEA for the past three consecutive years
- be in full-time employment, working a minimum of 30 hours per week
- not already hold a qualification at the same level or above in the similar area that you wish to study.
Progression Route: Learners who achieve the Pearson BTEC Level 3 Diploma in Customer Service (QCF) can progress to the Pearson Edexcel Level 4 NVQ Diploma in Customer Service (QCF). Alternatively, learners could choose to progress to management qualifications at Level 3, including:
- Pearson BTEC Level 3 Diploma in Management (QCF)
- Pearson BTEC Level 3 Certificate in Management Principles (QCF)
What will you achieve?
- Pearson BTEC Level 3 Diploma in Customer Service
- Functional Skills in Maths, English and ICT (If not previously achieved)
- Employee Rights and Responsibilities (ERR) (if applicable)
- Channel Awareness Module
- Personal Learning and Thinking Skills (PLTS)
Want to Apply?
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Course Line: 020 3784 6005
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