020 3784 6005 / 020 7372 7762 info@presidencylondon.co.uk

Customer Service Level 2

Pearson BTEC Level 2 Customer Service Apprenticeship

Awarding Body: Pearson

Type: Framework

Qualification Title: Pearson BTEC Level 2 Diploma in Customer Service (QCF)

Duration: 12 Months

Course Credit: 45

Next Intake: Please speak to one of the course advisor on 020 3784 6005

Campus: Presidency London College, White City, London NW10 6RF

Course Overview: The Customer Service Level 2 course is ideal for learners directly involved in customer service who are seeking to acquire new capabilities to deal with issues confidently and deliver positive customer experiences. This course is designed to develop learners’ skills in communication, resolving queries and meeting customers’ needs, as well as build learners’ knowledge of the principles of customer service. The objectives of this course are to help learners to develop customer service skills that can be relied upon by employers in a range of industries and provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.

Recommended for: The Pearson BTEC Level 2 Diploma in Customer Service is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent.

Apprenticeship Wage: When undertaking an Apprenticeship, you could earn anything from the current minimum wage rate of £3.70 PH to £7.83 PH or more depending on employer’s internal policy. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.

Course Entry Requirements: No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification, however it is likely that they may already be employed or seeking employment within the customer service sector.

Eligibility Criteria: To qualify for this apprenticeship course, the following criteria must be met:

  • be aged 16+ at the time of enrolment
  • be a UK or European Economic Area (EEA), or have lived in the UK or EEA for the past three consecutive years
  • be in full-time employment, working a minimum of 30 hours per week
  • not already hold a qualification at the same level or above in the similar area that you wish to study.

Progression Route: Learners who achieve the Pearson BTEC Level 2 Diploma in Customer Service can progress to the Pearson BTEC Level 3 Diploma in Customer Service, which is the competencies component of the Level 3 Advanced Apprenticeship in Customer Service. Alternatively, learners could choose to progress to other qualifications such as:

  • Pearson BTEC Level 3 Award in Principles of Customer Service
  • Pearson BTEC Level 3 Certificate in Principles of Customer Service

    What will you achieve?

    • Pearson BTEC Level 2 Diploma in Customer Service
    • Functional Skills in Maths, English and ICT (If not previously achieved)
    • Employee Rights and Responsibilities (ERR) (if applicable)
    • Channel Awareness Module
    • Personal Learning and Thinking Skills (PLTS)

    Want to Apply?

    Call our dedicated team on the number below  or email to find out about your next steps:

    Course Line:  020 3784 6005

    Email: info@presidencylondon.co.uk

    Are you unsure if our courses are right for you?

    Our careers advisors are always on hand to offer advice and guidance to help you make the best decision to get ahead in your career.

    Speak to one of our team today to find out more about your options on  020 3784 6005


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    All course code’s shown on the website are for courses starting in the 2018-19 academic year unless stated otherwise, and are correct at the time of entering/printing information, however these may be subject to change. The College cannot accept legal or financial liability as a result of any such changes.

    The course information describes programmes offered by Presidency London College. The College takes all reasonable steps to provide courses as described, but cannot guarantee provision. The information is for guidance and does not form any part of a contract.

    The College reserves the right to update and amend information as and when necessary. Presidency London College will do its best to provide the courses shown, but may have to modify or withdraw a course depending on customer demand and other factors.