12 Months Total Duration

Total course credit: 45

Yes, being on this course you are eligible to discounted oyster card. Once your details processed through PLC Admin system, we will provide you with unique students number so you could apply online at https://oyster.tfl.gov.uk/oyster/link/0005.do

• Receptionist
• Call Centre Operator
• Customer Service Assistant

Duration – 1 year 
Next Intake/start dates (please call on 020 3784 6005) 

To qualify for an apprenticeship
course, the following criteria must be
met:

• be aged 16+ at the time of enrolment
• be a UK or European Economic Area (EEA), or have lived in the UK or EEA for the past three consecutive years
• be in full-time employment, working a minimum of 30 hours per week
• not already hold a qualification at level 4 or above in the same area that you wish to study

Presidency London College is an inclusive training provider committed
to widening participation in apprenticeships. There are no
minimum entry requirements for this course, however candidates are
expected to be proficient in English, Maths and ICT.

The Customer Service Level 2 course is ideal for learners directly
involved in customer service who are seeking to acquire new
capabilities to deal with issues confidently and deliver positive
customer experiences. This course is designed to develop
learners’ skills in communication, resolving queries and meeting
customers’ needs, as well as build learners’ knowledge of the
principles of customer service. The objectives of this course
are to help learners to develop customer service skills that can
be relied upon by employers in a range of industries and provide
learners with the skills and knowledge needed to communicate
effectively with customers and provide effective customer
service.

• QCF
  To be awarded the Pearson Level 2 Diploma in Customer Service learners must complete six mandatory units and a combination of optional units for their QCF
  award.

• Functional Skills
  In addition to the QCF component, for Business Administration
  Level 2 learners must also achieve certificates in functional
  skills English, Maths and ICT. If you have already achieved
  GCSE grade C/grade 4 or above in English Literature, Maths
  and ICT, or equivalent, you may be exempt from this element
  of the syllabus. Our enrolment officers will discuss each case
  individually following the completion of initial assessments to
  determine the level at which you will study.

• Employee Rights and Responsibilities (ERR)
  As part of the course syllabus, learners must complete the
  Employee Rights and Responsibilities component. This
  component covers the rights and responsibilities in the
  workplace under UK employment legislation.

• Personal Learning and Thinking Skills (PLTS)
  Throughout the programme of study learners must also
  demonstrate six different Personal Learning and Thinking
  Skills (PLTS). These skills are essential for contributing and
  participating confidently in life, learning and work.

Our dedicated tutors are specialists in their fields and each
learner has a tutor assigned to them upon enrolment based
on their learning requirements, course, location and level. Our
courses are delivered through a combination of face-to-face
tutoring at the learner’s place of work and virtual learning via
online sessions. As part of every apprenticeship course, learners
are required to spend 20% of their contracted working hours
undertaking off-the-job training. Off-the-job training is training
that is outside of usual workplace duties, but it may still be
conducted at your place of work.

Course delivery styles may include:

• The teaching of theory: lectures, role playing, simulation exercises, online learning or manufacturer training
• Practical training: shadowing, mentoring, industry visits and attendance at competition
• Coursework: learning support and time spent writing assessments/assignments

Throughout the course, your progress will be assessed to
determine your knowledge and competency. Typical methods
of gaining evidence to assess performance may include:

• On-the-job observations: your tutor will observe you
  carrying out day-to-day tasks, assessing your competency
  in the workplace
•  Coursework: throughout the course, your tutor will set
  you a variety of tasks to be completed following your one-to-one
  sessions; these tasks will help you acquire the skills
  and knowledge required to complete the syllabus
• Witness testimonials: we will gather a variety of witness
  testimonials from your line manager to evidence your
  performance at work, demonstrating your ability
• Examinations: some of our courses also require learners
  to sit an examination to formally assess knowledge and
  competency

Our training courses are either funded by the Government or by employers depending on their size. Learners are not required to contribute towards the cost of training in any way. To obtain our course price list, please contact:
info@presidencylondon.co.uk.

Call our dedicated team on the hotline number below to find out about your next steps:
Courses hotline: 020 3784 6005

Are you unsure if our courses are right for you?

Our careers advisors are always on hand to offer advice and guidance to
help you make the best decision to get ahead in your career.

Speak to one of our team today to find out more about your options:
Advice hotline: 020 3784 6005

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